Account and Control Panel
The Flextel Account is a brilliant feature, unique in the market, that lets you control all your numbers from one screen.
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Announcements
You can upload studio quality recordings using our file upload facility, which automatically converts your audio file into the correct format.
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Auto Attendant
If you are receiving a lot of cold calls, unwanted sales calls then you will find our Auto Attendant feature extremely helpful in reducing the amount...
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Call Notification
When a number is connected as a standard feature, you are emailed each time you get an incoming call. You can turn this off. Logon to your account,...
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Call Recording
Please check: That you have you have clicked the record icon and that the icon is showing red . Check with your email service provider if they...
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Conference Calls
Our conference numbers have the ability to connect over 30 people simultaneously.
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Costs
A number of factors are involved, there is a very wide range in the calling tariffs available, price packages and many different bundles, therefore...
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Customer Support
If you require further assistance in using your number or other features of the service, please contact
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Dialled Number Display
Dialled Number Display - or DND - is a powerful feature that lets you see the called Flextel number on your phone screen instead of the Caller ID....
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Diary Rerouting
Diary operates on GMT times only, so you will have to adjust your input times accordingly. UK Daylight Savings is taken into account, so your reroute...
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Divert
Also known as Intelligent Call Diversion, this is a powerful feature that allows you to automatically divert a call to any second destination of your...
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Faults
For non-urgent faults please report to us using one of the options on our Contact page. Faults will be responded to within one working day.
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Fax
Your Flextel service is designed to give you powerful control of your incoming calls. So you can only receive faxes using your Flextel Number using...
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FlexCredits
Vouchers have no cash value and cannot be used to top up your FlexCredits.
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FlexPoints
Flextel’s new reward scheme, FlexPoints has replaced our previous commission based reward scheme. FlexPoints are now collected for receiving calls on...
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International
Yes! When you travel abroad, simply buy a local SIM and route your Flextel number directly to the SIM's number.
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Memories and Labels
Memories are saved call destination short cuts on your Flextel account and they take the hard work out of re-routing your Flextel number to different...
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Monthly Plans
You will be warned by email if your Plan is getting low or runs out completely. This saves you having to logon to your account and check your Plan....
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Number Porting
It's really simple to move your home or business numbers to Flextel. Just complete the Import Request Form, listing the...
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Rerouting
Yes you can! We have developed a built-in Diary rerouting feature, which will let you set up rerouting to specific destinations at specific times of...
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SMS text messages
Flextel has a dedicated SMS system for our account holders to access and control their numbers quickly and efficiently, enter a simple text sequence,...
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Smartphone
Yes - if you have a smartphone, you can change your number's settings in seconds.
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Using Flextel numbers
Either, the choice is yours. Have a look at some of the examples covered in the solutions section.
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Video Tutorials
Instructional videos and "How To" guides for setting up Flextel services.
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VoIP
Give each person or PC an 'Individual' target number routed to it's individual SIP address.
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Voicemail
Yes. You can upload your studio quality files with our file upload facility or record your own message on our Recording line 0370 3210 001. You will...
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Account and Control Panel
The Flextel Account is a brilliant feature, unique in the market, that lets you control all your numbers from one screen.
...find out more
