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About
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Legal
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Terms |
100%
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Faq
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Voicemail
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Can my Voicemail go to a different address? |
85%
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Unable to play back voicemail? |
84%
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How can I delete my Voicemail greeting? |
78%
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Can I record a Voicemail greeting? |
78%
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Where's my voicemail recording? |
77%
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What is the maximum recording time allowed? |
74%
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Fax
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Is Fax to Email reliable? |
64%
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Can I send faxes to more than one email address? |
64%
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Account and Control Panel
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Can I sell numbers between accounts? |
58%
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FlexCredits
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Can I use a Voucher to top up my Flexcredits? |
58%
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Using Flextel numbers
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Why is it better to use a Flextel number than a mobile phone? |
57%
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About
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Legal
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Privacy Policy |
56%
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Faq
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FlexCredits
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What happens to my calls if I run out of FlexCredits? |
56%
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Number Porting
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Can I just display my Business Numbers using Flextel? |
56%
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Auto Attendant
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Can I have a menu option for voicemail? |
56%
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What happens when no key is pressed? |
56%
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Call Notification
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Why do I get more than one email for each call? |
56%
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FlexCredits
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How do I topup my FlexCredit? |
56%
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Announcements
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How do I copy my announcement to another Flextel number |
56%
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FlexCredits
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How do I convert FlexPoints to FlexCredits? |
55%
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Rerouting
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What is Route Analysis and how do I use it? |
55%
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Account and Control Panel
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How do I add other Flextel Numbers to my Account? |
55%
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Costs
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Which number range should I use? |
55%
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Account and Control Panel
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My email is no longer active |
54%
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Call Notification
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Why do I get a email for every call? |
54%
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Memories and Labels
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How do I manage my Memories? |
54%
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Number Porting
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Moving from Flextel? |
54%
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Account and Control Panel
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What is a PIN? |
54%
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Rerouting
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Why do I get an email every time I reroute? |
54%
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Using Flextel numbers
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How do I set up and use a Flextel number? |
54%
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FlexPoints
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What happens to my Commission? |
54%
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Number Porting
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Moving to Flextel? |
53%
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Rerouting
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What Number Do I Dial to Reroute my Calls? |
53%
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SMS text messages
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Can I send text messages to a Flextel Number? |
53%
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Using Flextel numbers
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How Do I Disconnect Numbers from my Account? |
53%
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VoIP
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How do I route my calls to VoIP? |
53%
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Account and Control Panel
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How do I close my Account? |
53%
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Can I transfer numbers between accounts? |
53%
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How do I find out my logon details? |
53%
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Costs
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What does it cost to call my Flextel number? |
53%
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FlexCredits
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What are FlexCredits? |
53%
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Rerouting
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How do I reroute my numbers when I don't have internet access? |
53%
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Why won't the reroute system respond when I press my telephone keypad? |
53%
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SMS text messages
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Does my provider charge for me to receive messages? |
53%
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Using Flextel numbers
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How can I tell if a call is being made to my Flextel Number? |
53%
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Diary Rerouting
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How can I add bulk reroutes? |
53%
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Account and Control Panel
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How can I disconnect number(s) from my account? |
52%
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What's the Difference between Passwords and PINs? |
52%
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Using Flextel numbers
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How do I connect my number? |
52%
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Can a Flextel number screen calls? |
52%
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Auto Attendant
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Can I setup a sub-menu? |
52%
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Costs
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What will the Flextel service cost me? |
52%
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FlexCredits
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How do I know when my FlexCredits are getting low? |
52%
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Monthly Plans
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What happens if I run out of Minutes? |
52%
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Call Recording
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Where is my recording? |
51%
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FlexCredits
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What is offsetting? |
51%
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Memories and Labels
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About Memories - What are they and why do I need them? |
51%
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VoIP
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My SIP account won't register, what can I do? |
51%
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Memories and Labels
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How do I monitor and check my Memories? |
51%
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Announcements
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How can I download my announcement? |
51%
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VoIP
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How do I create a Hunt or Call Blast group? |
51%
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Auto Attendant
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Can I block nuisance or unwanted sales calls? |
50%
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Using Flextel numbers
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Why has my Flextel number expired? |
50%
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Account and Control Panel
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Do I really need an Account? |
50%
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Divert
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What is Divert? |
50%
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International
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Can international callers ring my Flextel number? |
50%
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Using Flextel numbers
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How can I change where I receive my calls? |
50%
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Why is a Flextel Number better than using a call divert service? |
50%
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Announcements
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How do I upload a pre-recorded announcement? |
50%
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VoIP
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I can make and receive calls, but can't hear any sound, why? |
50%
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Account and Control Panel
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Can I logon into multiple accounts? |
49%
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How can I make sure my PIN and Password are secure? |
49%
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Auto Attendant
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Can I change the greeting on Leave a Message? |
49%
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Fax
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Why can't I open my faxes? |
49%
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Rerouting
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Why doesn't my PIN work? |
49%
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SMS text messages
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About SMS |
49%
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Using Flextel numbers
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How long can I keep my number? |
49%
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Why do I get Caller Withheld when I dial 1471? |
49%
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FlexPoints
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What are FlexPoints? |
49%
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VoIP
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I can register, but can't make or receive calls, why? |
49%
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Account and Control Panel
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Is Flextel affected by the Heartbleed Bug? |
49%
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How can I setup an Account? |
49%
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Where can I set or change my PIN? |
49%
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Auto Attendant
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Where is my recording? |
49%
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Conference Calls
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Where is my recording? |
49%
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Costs
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What is Commission? |
49%
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Customer Support
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What is your address? |
49%
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Dialled Number Display
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Why is Dialled Number Display not working for me? |
49%
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Faults
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How do I report a fault? |
49%
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Fax
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Why are faxes in landscape? |
49%
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SMS text messages
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How much does SMS cost? |
49%
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Using Flextel numbers
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Is my Flextel Number ex-directory? |
49%
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How do I get a UK phone directory listing? |
49%
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FlexPoints
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What can I use FlexPoints for? |
49%
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Announcements
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How can I delete my announcement? |
49%
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Diary Rerouting
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How do I activate Diary Rerouting? |
49%
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VoIP
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How do I make calls with my number withheld? |
49%
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Video Tutorials
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Video Tutorials |
48%
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Account and Control Panel
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How can I stop unwanted sales calls? |
48%
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Auto Attendant
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Can I set up a menu of different conference services? |
48%
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Conference Calls
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How many participants are allowed? |
48%
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Customer Support
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How do I report a fault? |
48%
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Faults
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How do I report a fault out of hours? |
48%
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Fax
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Can I fax from my Flextel Number? |
48%
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International
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Can I select an international destination for my Flextel number? |
48%
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Can I avoid roaming charges when travelling abroad? |
48%
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Rerouting
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Can I automatically reroute my number? |
48%
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SMS text messages
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Does Flextel charge for SMS? |
48%
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Is the service chargeable? |
48%
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Can the SMS Gateway number be used for voice, fax or data calls? |
48%
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How do I find out if my phone is compatible? |
48%
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Which number should I use for sending Flextel SMS commands? |
48%
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Smartphone
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Is there an App I can use? |
48%
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FlexPoints
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When do FlexPoints expire? |
48%
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Diary Rerouting
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Does the Diary adjust for my timezone? |
48%
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How many Diary Reroutes can I have setup at one time? |
48%
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VoIP
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I can't receive calls after my laptop wakes up? |
48%
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Customer Support
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How do I contact you for general support? |
48%
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Dialled Number Display
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What is Dialled Number Display? |
48%
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Rerouting
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Which destinations are disallowed? |
48%
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SMS text messages
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Can you help me if my handset is not sending or receiving text messages? |
48%
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Do I make the Flextel SMS Gateway my Message Centre number? |
48%
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How do I get the hash, gate, or pound key on my phone? |
48%
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How do I know if my message was correctly formatted? |
48%
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How will I know if my message has been received? |
48%
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Using Flextel numbers
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Are Flextel Numbers for business or personal use? |
48%
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Monthly Plans
|
Which Flextel numbers can I use with a Monthly Plan? |
48%
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Diary Rerouting
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How much does it cost? |
48%
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Features
|
Voicemail
|
Setup - Power Users |
39%
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Setup - Basics |
33%
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News
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2009
|
Issue3 (July) Ofcom breaks 0870... Flextel fixes it! |
32%
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Features
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Voicemail
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Setup - Protecting your Privacy |
29%
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Benefits |
28%
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Auto-Topup
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About |
28%
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Voicemail
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About |
27%
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News
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2009
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Issue1 (April) 0870 Closure |
27%
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Issue2 (June) 0870 Update |
23%
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2000
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Issue1 (November) Service Update |
22%
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Features
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Fax
|
How to receive faxes at a different email address |
21%
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About
|
What are Flextel numbers?
|
About |
21%
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News
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2018
|
October - Ofcom and Personal 070 Numbers |
21%
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Features
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Smart call control
|
SMS text rerouting |
18%
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About
|
Legal
|
Code of Practice |
17%
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Features
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Auto Attendant
|
Setup - for Advanced Users |
16%
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Rewards
|
Resell
|
Resell FlexNumbers to gain FlexPoints |
15%
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Features
|
Flextel Number Presentation
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Top Tips to get the best from FNP |
14%
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News
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2012
|
2012 Issue 3 (August) Flextel teams up with Vibe to develop new app |
13%
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2015
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2015 Issue 7 (July) Six Month Review |
12%
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2011
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2011 Issue 4 (April) Call Recording - 0844 to Mobile Free |
11%
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Features
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Fax
|
How to switch on Fax |
11%
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Smart call control
|
About |
11%
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VoIP
|
How to use |
10%
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Solutions
|
Flexible working
|
Home working |
10%
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Features
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Diary Rerouting
|
How to Activate Diary Rerouting |
10%
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Call Blast
|
Setup - for Advanced Users |
10%
|
News
|
2010
|
2010 Issue 1 (January) Happy New Year! |
10%
|
Solutions
|
Professional Switchboard
|
PBX and PABX conversion to a modern Hosted Switchboard |
10%
|
About
|
Legal
|
About Emails |
9%
|
Features
|
Call Recording
|
Legal matters |
9%
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How to play recordings |
9%
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Intelligent Call Diversion
|
Own Voicemail Intelligent Call Diversion |
9%
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News
|
2019
|
January - Happy New Year! |
9%
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|
2008
|
Issue1 (March) Wherever you want to go! |
9%
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|
Issue2 (May) Helping us to help you! |
9%
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Rewards
|
Exchange
|
How to Spend Rewards |
9%
|
Solutions
|
Flexible working
|
Organisations and committees |
9%
|
Costs
|
Flextel Price List
|
Charges for Numbers and Features |
8%
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Features
|
Anonymous Call Filter
|
How to use it |
8%
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Call Notification
|
About |
8%
|
News
|
2020
|
March - Coronavirus |
8%
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|
2001
|
Issue4 (November) Flextel @ Internet World 2001 |
8%
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Rewards
|
Offsetting
|
How to Offset |
8%
|
Solutions
|
Professional Switchboard
|
About Switchboards |
8%
|
Shop
|
Choosing the right Flextel number
|
Mobile |
8%
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Features
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Auto Attendant
|
Using Auto Attendant to make outbound calls |
8%
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Flextel Number Presentation
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How to Use |
8%
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Callback
|
How to Use |
8%
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News
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2001
|
20010303 Press Release - Mad March Hares Box Clever with SMS Text! |
8%
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Internet World 2001 |
8%
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2008
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Issue4 (October) 070 future Ofcom gives 070 the thumbs up |
8%
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2010
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2010 Issue 2 (February) 0870 numbers back in stock |
8%
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2014
|
2014 Issue 7 (September) Flextel acts fast to protect against ShellShock vulnerability |
8%
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Solutions
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24 hour and emergency services
|
Automated systems |
8%
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About
|
History
|
Ofcom and Consumer Protection |
7%
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Jobs
|
Want a Career in Internet and Telecom convergence? |
7%
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News
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2015
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2015 Issue 6 (June) Call Blasting and Hunt Group Services |
7%
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2015 Issue 8 (August) BT Hikes Prices |
7%
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2015 Issue 2 (February) Shield against Cold Callers |
7%
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2013
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2013 Issue 6 (August) Automatically top-up your Flexcredits |
7%
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Solutions
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24 hour and emergency services
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Healthcare |
7%
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Features
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Intelligent Call Diversion
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Benefits |
7%
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Roaming Intelligent Call Diversion |
7%
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About
|
What are Flextel numbers?
|
How is it done |
6%
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Features
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Smart call control
|
Check your call routing |
6%
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Call Blast
|
Setup - Basic |
6%
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News
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2011
|
2011 Issue 3 (March) Auto-Attendant Call Recording and Call Gateway |
6%
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|
2012
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2012 Issue 2 (April) 0800 Freephone numbers launched |
6%
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Features
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Missed Call Notification
|
Activation |
6%
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Call Notification
|
Activation |
6%
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Call Recording
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How to make recordings |
6%
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Conference Calls
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Costs |
6%
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|
Fax
|
About |
6%
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Flextel Number Presentation
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How to Activate |
6%
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Call Blast
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About |
6%
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News
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2019
|
February - New Tariff Announcement |
6%
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|
2017
|
12 December - Switchboard Enhancements released |
6%
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2014
|
2014 Issue 9 (November) New shop and money-saving plans |
6%
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Rewards
|
Exchange
|
How to view Flexpoints |
6%
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Refer
|
Referring |
6%
|
Features
|
Call Recording
|
Troubleshooting |
5%
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Protecting your Privacy |
5%
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Smartphone app
|
Benefits |
5%
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|
Queue
|
Setup |
5%
|
News
|
2002
|
Issue1 (May) Statistics |
5%
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Rewards
|
Vouchers
|
About |
5%
|
Solutions
|
Flexible working
|
Mobile people and businesses |
5%
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|
Professional Switchboard
|
Configure the Switchboard |
5%
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About
|
History
|
Developing the Service |
5%
|
Costs
|
Monthly Plans
|
About |
5%
|
Features
|
Call Gateway
|
How do I use it? |
5%
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|
Conference Calls
|
Recording Calls |
5%
|
News
|
2001
|
Issue1 (March) Rerouting using SMS Text Messaging |
5%
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|
2002
|
Issue3 (December) Launch of Flextel Reseller Scheme |
5%
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|
2004
|
Issue1 (February) Flextel Presents! |
5%
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|
2007
|
Issue1 (November) Let's get personal! |
5%
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|
2008
|
Issue3 (September) A Simple Reminder! |
5%
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2015
|
2015 Issue 3 (March) Flextel's New Windows Apps. |
5%
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2015 Issue 5 (May) New VoIP Service Launched |
5%
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|
2014
|
2014 Issue 8 (October) Cut your costs with Offsetting |
5%
|
Solutions
|
24 hour and emergency services
|
About |
5%
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|
How Flextel can help you
|
Business Planning - Call Success Rated |
5%
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|
Publicity campaigns
|
Memorable Numbers for a Corporate Market Presence |
5%
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|
Virtual offices
|
Work anywhere |
5%
|
Features
|
Auto Attendant
|
Call Transfer |
4%
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|
Call Notification
|
Benefits |
4%
|
|
Call Statistics
|
Benefits |
4%
|
|
Intelligent Call Diversion
|
Detailed Features |
4%
|
|
Hunt Group
|
Setup - for Advanced Users |
4%
|
News
|
2000
|
Issue2 (December) Simpler Number Connection and Selection! |
4%
|
|
2011
|
2011 Issue 7 (September) New Dial-in Reroute Control service |
4%
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2011 Issue 2 (February) Low Cost Auto-Attendant Service Launched! |
4%
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2011 Issue 6 (June) Auto-Attendant Upgrade |
4%
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|
2015
|
2015 Issue 4 (April) Flextel's New Diary Feature |
4%
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|
2014
|
2014 Issue 2 (February) myAccount app launched |
4%
|
About
|
History
|
About |
4%
|
Costs
|
Call Price Calculator
|
Receiving Calls |
4%
|
|
Monthly Plans
|
Choosing a Plan |
4%
|
Features
|
Missed Call Notification
|
About |
4%
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|
Call Recording
|
Maximum recording time and file size |
4%
|
|
Intelligent Call Diversion
|
Using Chained Intelligent Call Diversion |
4%
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|
|
Pilot Intelligent Call Diversion |
4%
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|
Queue
|
Benefits |
4%
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|
Hunt Group
|
About |
4%
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|
Callback
|
Benefits |
4%
|
News
|
2018
|
June - Tariff Update, International Calls and GDPR |
4%
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|
2019
|
May - New 070 Number Charges |
4%
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|
2002
|
Issue2 (October) Commission |
4%
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|
2006
|
Issue2 (September) New! Two great features |
4%
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|
2007
|
Issue2 (December) 070 Pre Call Announcement Going, Going, Gone! |
4%
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|
2011
|
2011 Issue 5 (June) Flextel Launches Customer Forum |
4%
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|
2016
|
2016 Issue 1 (January) The Big Number Sale |
4%
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Solutions
|
24 hour and emergency services
|
Disaster and recovery planning |
4%
|
|
Flexible working
|
About |
4%
|
|
Professional Switchboard
|
Basics |
4%
|
Shop
|
Choosing the right Flextel number
|
Why Flextel? |
4%
|
Costs
|
Feature Costs
|
Features |
3%
|
Features
|
Auto Attendant
|
Setup - Basic |
3%
|
|
Call Gateway
|
About |
3%
|
|
Dialled Number Display
|
Typical Application |
3%
|
|
Intelligent Call Diversion
|
About |
3%
|
|
Smartphone app
|
Callback App |
3%
|
|
Queue
|
About |
3%
|
News
|
2001
|
Issue2 (June) Happy Memories! |
3%
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|
2004
|
Issue3 (November) Major Service Upgrade |
3%
|
|
2017
|
09 September - MP3 format recordings |
3%
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|
2016
|
2016 Issue 2 (February) Monthly Plans just got better! |
3%
|
|
|
2016 Issue 4 (April) Switchboard and Call Queuing |
3%
|
Rewards
|
Collect
|
Live FlexPoints Calculator |
3%
|
Solutions
|
How Flextel can help you
|
Choose the best mobile phone deal |
3%
|
|
Nuisance Calls
|
About |
3%
|
|
|
Network Faults |
3%
|
Shop
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Choosing the right Flextel number
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Which number range should I use? |
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About
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Testimonials
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Customer Testimonials |
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Costs
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Call Price Calculator
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Making Calls |
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Features
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Call Restrict
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About |
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Conference Calls
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Making a Conference Call |
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Personalising the Conference Introduction |
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Intelligent Call Diversion
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Basic Intelligent Call Diversion |
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Smart call control
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Dial-in rerouting |
3%
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Diary (automated) rerouting |
3%
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Hunt Group
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Benefits |
3%
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Call Blocker
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About |
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Call Blast
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Benefits |
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News
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2001
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Issue3 (September) Introducing the Flextel Account |
3%
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2004
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Issue2 (April) New improved commission rates... |
3%
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2011
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2011 Issue 8 (December) Call recording - now just 1p |
3%
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2022
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December Update |
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2013
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2013 Issue 1 (January) Customer support improved |
3%
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2017
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03 March - Downloadable Invoices |
3%
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2014
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2014 Issue 1 (January) Save money on your calls |
3%
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Solutions
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Privacy and security
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Gain control over who calls you |
3%
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Nuisance Calls
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Make money from cold callers |
3%
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Professional Switchboard
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Buy your Number(s) |
3%
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Shop
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Choosing the right Flextel number
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03 Corporate |
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0844 Low cost |
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0845 Business |
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Costs
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Full Price List
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Full Price List |
2%
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Features
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Call Blast
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Text Blasting |
2%
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Costs |
2%
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News
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2020
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January - Our 27th Year in Review |
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2012
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2012 Issue 1 (February) Rare London numbers unveiled |
2%
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2017
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07 July Customers can now reconnect expired numbers |
2%
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2014
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2014 Issue 6 (June) World Cup Special |
2%
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2016
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2016 Issue 5 (May) Save with Call Plans and Offsetting |
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Rewards
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Offsetting
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About |
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Solutions
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How Flextel can help you
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Don't lose Contacts or Business when you move! |
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Save money by not paying for call diversion |
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Shop
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Choosing the right Flextel number
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0870 National |
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About
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Who is Flextel?
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Ethics |
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Features
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Changed Number Announcement
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Activation |
2%
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Auto Attendant
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About |
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Dialled Number Display
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Examples |
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Flextel Number Presentation
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About |
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Intelligent Call Diversion
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How do I Activate Intelligent Call Diversion |
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Hunt Group
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Costs |
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Diary Rerouting
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About |
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News
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2018
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March - Callout Escalation Service launched |
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2019
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April - New Stock - 0800 Freephone numbers |
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2021
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December Price Increase |
2%
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2003
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Issue1 (July) Connection Charges Dropped! |
2%
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2006
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Issue1 (June) Look who's calling! |
2%
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2010
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2010 Issue 4 (December) Conference Recording |
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2011
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2011 Issue 1 (January) Local Numbers Launched! |
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2013
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2013 Issue 7 (December) Call Blocker |
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2014
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2014 Issue 4 (April) New monthly statements |
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2016
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2016 Issue 3 (March) Studio Quality Announcements |
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Rewards
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Collect
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About |
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Solutions
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Publicity campaigns
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Personal Numbers for Celebs |
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Shop
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Choosing the right Flextel number
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0800 Freephone |
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020 7 London |
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0871 International |
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Features
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Auto Attendant
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Citations |
1%
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Call Gateway
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What are the benefits? |
1%
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Conference Calls
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Benefits |
1%
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Conference Call Services |
1%
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Fax
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Benefits |
1%
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Flextel Number Presentation
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What Numbers can I dial using FNP? |
1%
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Intelligent Call Diversion
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Enhanced Security |
1%
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Notes on Intelligent Call Diversion |
1%
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Smartphone app
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MyAccount App |
1%
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MyNumber App |
1%
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Queue
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Costs |
1%
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Callback
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About |
1%
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VoIP
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Benefits |
1%
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News
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2018
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April - Spring Giveaway |
1%
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2021
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January - Our 28th Year in Review |
1%
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2010
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2010 Issue 3 (March) iPhone Application Launched |
1%
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2013
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2013 Issue 2 (April) Automatically renew Flextel numbers for just 1p |
1%
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2014
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2014 Issue 3 (March) New FlexPoints system |
1%
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2014 Issue 10 (December) Free Conferencing with 03 numbers |
1%
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Rewards
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Offsetting
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Set-up Auto-Convert |
1%
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Solutions
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How Flextel can help you
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Your callers will like it! |
1%
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Shop
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Choosing the right Flextel number
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0300 Charity |
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070 Personal |
1%
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About
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Who is Flextel?
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Quality |
1%
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About |
1%
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Costs
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Callback Cost Calculator
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Callback Cost Calculator |
1%
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Features
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Changed Number Announcement
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About |
1%
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Missed Call Notification
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Benefits |
1%
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Anonymous Call Filter
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About |
1%
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Auto Attendant
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Costs |
1%
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Call Statistics
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About |
1%
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Conference Calls
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What's Conference Calling? |
1%
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Dialled Number Display
|
About |
1%
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Activation |
1%
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Fax
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Costs |
1%
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Smartphone app
|
Getting started |
1%
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News
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2020
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February - Price Increase |
1%
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2005
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Issue2 (September) Flextel goes International! |
1%
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2015
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2015 Issue 1 (January) New and Improved Rewards |
1%
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2013
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2013 Issue 5 (July) Improved call statistics |
1%
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2017
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04 April Enhanced SMS Text Message service launched |
1%
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2014
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2014 Issue 5 (May) Improved shopping experience |
1%
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Solutions
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How Flextel can help you
|
Avoid number changes |
1%
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Ex-directory or a directory listing? |
1%
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Save your Callers Money |
1%
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Solve coverage, battery or handset problems |
1%
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Shop
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Choosing the right Flextel number
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01 and 02 Local |
1%
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About
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What are Flextel numbers?
|
Concept Diagram |
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Social Media
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Social Networks |
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Costs
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Monthly Plans
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Purchase a Monthly Plan |
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Features
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Auto Attendant
|
Benefits |
0%
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Call Recording
|
About |
0%
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Conference Calls
|
About |
0%
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Activation |
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UK Directory Listing
|
About |
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Privacy |
0%
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Hunt Group
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Setup - Basic |
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VoIP
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About |
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News
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2013
|
2013 Issue 3 (May) New dedicated data circuits |
0%
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2013 Issue 4 (June) New servers and improved performance |
0%
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2017
|
11 November - Black Friday Sale |
0%
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Solutions
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Nuisance Calls
|
Avoid Sales Calls |
0%
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Shop
|
Monthly Plans
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Purchase a Monthly Plan |
0%
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